Elite Moving & Storage

This company is horrific. We moved locally after getting robbed. They helped us for two days. Our quote was 1,800. Then they threw in some bs about triple time and double time. I swear on my life it was about $14000 to move from Encino to Tarzana. They are disgusting , horrific people. Call me, reach out. I hired a lawyer today. No choice. They even dropped our stuff in the street when my husband said we didn’t have anymore money to give them. They never finished moving us. Truly these people are disgusting. It’s all a scam here. Please feel free to contact me!

Move size: 4+ Bedroom Home Service cost: $14000

Well, It did happen to me as well and If you want to see more go to Yelp reviews. They damaged my stuff, mainly were boxes that in the end were all smashed, luckily for me nothing was damaged inside because the way I wrapped my stuff, unfortunately I can not say the same for my Ultra Firm Orthopedic Mattress which cost me $1000, It seemed that they folded and Now is useless, It has lumps all over in the back and it is not longer Ultra firm, also I got a Shoe Rack and a Laundry basket broken, plus my small dresser damaged as well, Today they sent me the claim form and for the third time I have sent all the pictures from the stuff that got damaged and the form today, At first, when I called and complain with Donna, she replied to me very rude and questioned me if I was telling the truth or not since nothing inside the boxes were damaged, so the rest it should not, I know They are taking me for granted, and all the I want is a new Mattress since this one is 2 months old and I have the receipt, if they do not take my complain seriously NOT ONLY I will file a complain to the BBB, but also to:CPUC Complaint Intake Unit - Transportation Enforcement SectionConsumer Protection and Safety Division505 Van Ness AvenueSan Francisco, CA  94102-3298I hate to waste my time with NO responsible Company who takes you for Granted, but not to me, If I have to loose $1000 for my Mattress they will loose their credibility and business, I will do anything for they to take accountability of their actions. THIS IS NOT FAIR AND/OR RESPECTFUL!!

Service cost: $1015

I GUESS YOU HAVE TO BE FAMOUS TO GET GOOD SERVICE AT ELITE MOVING & STORAGE!  I would give them a "0" star if possible. They showed up an hour late (in a Penske "rented" truck). No call from the crew or the main office. All attempts to reach the office on the day of the move were met with voice-mail and still have not been returned.The first 15 minutes was spent organizing/preparing the boxes and other items that were already on the truck so that my items could be loaded. I was charged $99 per hour (for a 4 man crew of which only 3 worked, the other "supervised"); which means I spent $25 to watch them do something that should have been done prior to their arrival.I was "asked" to pay and sign a bunch of documents in advance of them completing the move. I was very hesitate to do so but, being a single lady and having to deal with 4 guys while moving was very intimidating. Last but not least; they did not complete entire the hours/time I was charged for, they damaged my property and personal items.  Don't be swayed by the celebrity endorsements, it only means you have to be "famous" to get good service.
See Review on yelp! 
http://www.yelp.com/biz/elite-moving-and-storage-sun-valley-3#hrid:C16FIWWH6uUfnGCPcX7gdA.

Service cost: $400

Work as an assistant for nice family 4 months ago they sold their house in Hollywood hills so my job was to organize everything for the move one of the first thing's was to find professional company that will handle everything from packing to art and unpacking
I made some calls everyone recommend Elite
Sim's like everyone used them
I called Elite and had Val come out to the house we spoke of about 45 minutes I explained the situation and how this move needs happen
Val got back to me the next day with the plan and price everything looked as what we needed we set the day
The guy's show up 6 guys with 2 trucks on time
We started with packing everything
After the first 2 hours I understand why everyone recommend Elite
This guy's don't full around they work as tram 2 guy's per room till that room is done and ready to go
We had the same guy's for 3 days in total this guy's so professional that as stress as I was prayer to the move I was very comfortable after seeing how the do things like handle the packing or the art work very professional
We had smooth and successful move
As Elite was recommended to me I will recommend them forward(highly)
I also allows Elite to use me as reference if needed gladly
Thank you.

Move size: 4 Bedroom Home Service cost: $6200

I hired Elite Moving in January for a move. While they seemed like a very easy to work with company and seemed reasonably priced, beware if something goes wrong. First, during the move, the one mover who seemed to be in charge, basically extorted about a $400 tip for himself and the other movers. He said if "i took care of them", he wouldn't charge me all of these hidden fees and then named his price. Since I was concerned if I didn't pay him what he wanted they would "drop" or "lose" my stuff. Also when I asked about insurance, he basically said nothing ever happens so I'll be fine. In the stress of moving and as he rushed me through signing all of the paperwork, I didn't take the time (and should have) read the fine print. When the movers arrived at my new location, the mover said when they picked up my glass entertainment stand, one of the shelves was shattered (picture attached), which made the entire thing worthless. When I contacted Elite about the damage, I was told they don't handle claims and I had to go through a 3rd party (CSI Pros). That process was not easy and clearly designed to cause claimants to drop the claim since it is so tedious and frustrating. Even though it was not disputed that Elite was at fault, it took three months to get an offer of approx. $65 for a shattered glass piece of furniture (valued at approx $500) that I had to replace and hire someone to assemble at a cost of approx. $300. As it is designed to have you do, I gave up fighting and agreed to this settlement. Then it took another few weeks to get the check. I definitely do not recommend them.

Move size: 1 Bedroom Home Service cost: $1955

TL;DR: Elite Moving is a complete scam, and will bleed you dry AFTER they’ve completed the job. This post is very long, because the owner of the company said that he would respond to these posts with pictures of our ‘contract’, and so I would like you to see how this really happened.

On June 20th, 2022 I called Elite Moving and Storage, at their Sun Valley location, to procure moving services for the furniture in our one bedroom apartment. I should note that during this conversation with an employee, Oren, I specifically told him that I would only like our furniture to be moved. We wanted to keep moving costs as low as possible, and Oren, knowing this, gave us an estimate of $850-900 dollars. This was a relatively short phone call (just under 4 minutes), and the exchange consisted of me telling him to move only the furniture, that we had a one bedroom apartment, and that we were moving from Pasadena, CA to Redlands, CA. I explained to him that it was around 61 miles one way, and he responded that this was not a problem. We scheduled a date for the 25th of June, and he told me he would send an email to me, with details. I gave him my email using the phonetic alphabet (A as in Alpha, etc.) as I always do, and he took it down. This was the end of the exchange.

On June 25th, the movers came - a total of three men. They were very professional for the most part, and successfully moved all of our furniture without damage, which we were very pleased with. However, once the moving was complete, the movers issued us a bill for $1925. We were shocked. We figured that after a tip and extraneous costs, the bill might be around $1200, but over double our estimate was insane. We explained this to one of the movers, who explained that labor alone would be more than our original estimate. When I asked him why I received such a smaller quote, he did not know. We used my mother-in-law’s credit card to even afford to pay it, and let them go.

After this, I called the company to explain the issue - maybe there was a mistake. The woman who answered the phone was very rude, and simply said, “It’s just an estimate”. The call was a short one.

I called back the next day, and spoke to someone who said that their supervisor would be available later, and to call back.

After about a week, we called again, and asked to speak with a supervisor. They let us know that he would be back in tomorrow, and that if we weren’t contacted then, to call back.

Two days later, we called back again. We were able to speak to Oren, the employee who gave us our original estimate. When we explained the situation, he said repeatedly that he didn’t give that estimate, and that he explained all the extra fees to me. When I explained that he didn’t, we checked what email he sent it to, and discovered that he had misspelled it. He sent us over, at the correct email address, the estimate that he sent, even though we were already moved into the new apartment. We asked to speak with a supervisor again, and he said that Val would contact us soon.

A week and a half later on July 20th, (If you’re keeping track, that’s almost a month of phone tag) Val finally called us. I gave my husband the phone to speak with him, during which, the call was on speakerphone. During the course of this phone call, he intimated that I, my husband’s wife, clearly relayed the information wrong, and that because my husband wasn’t the person to set the initial process into motion, that he couldn’t possibly know for sure that I didn’t screw up. Then, he repeated over and over again that we should be ‘happy about a job well done’ and that ‘it was just an estimate’. We told him that over double the estimate is a bad estimate, and he stated that it didn’t matter because it was an estimate. At the end of the phone call, he stated clearly that we could ‘post whatever we want on the internet’, but that he would attach my contract to the reply - the contract that I didn’t receive until the job was complete.

My goal here is to explain how you, a potential customer, can see how dishonest each part of the exchange with Elite Moving is. They will use their website with C-List celebrity autographs and an A+ from the Better Business Bureau. Just know that if you go to the BBB website, the actual customer reviews are 2.5/5 stars, and that these do not count towards the BBB rating. Do your research, because I promise you that this level of dishonesty, terrible business, and condescending, unprofessional customer service is not worth whatever you have to do to work with another moving business.

Move size: 1 Bedroom Home Service cost: $1900

I recently used this company to move my stuff from California to Texas. The communication was terrible. The movers that they sent did not have papers to be able to get on base, so more people had to be sent the next day. Then they were supposed to be in Texas on a Monday and the finally got their on Wednesday about noon. When it got there, there was only one guy who was in his 60's to unload the truck.. So he picked up some kid off the street to help him move all of my stuff in my apartment. Then they put EVERYTHING in one room and left me to put together 2 beds, one of them is still not together b/c the room it goes in is FULL! OK that part is kinda not too big a deal, but I was missing over $700 worth of stuff. We were quoted one price and then charged double the amount we were quoted. Fine, but at least get ALL of my stuff here. Now I cannot get ahold of anyone to find out where my missing items are. I DO NOT RECCOMMEND this company for any kind of move or storage.

Service cost: $4111

I had a reservation with Elite Moving on 7/3/2014 and had placed a $50 deposit for the reservation. I received a call from Maria of Elite Moving at 10:00am on 7/2/2014 to confirm the move. At 4 PM on the same day I received another call from Maria cancelling the move. I was scheduled to move in less than 16 hours, where was I going to get another reservation on such a short notice. I was devastated because I had sold my house and had to be out by 7/3/2014 or I would loo..se $1000.00. She gave me the name of a person at another moving company who was more helpful that called several moving companies but they were all reserved. I never knew a moving company could do this without proper notice of at least 24 hours. Maria of Elite moving told me she would review the contract and telephone me back, after 15 minutes I called her and she stated she was still reviewing the contract. I never received a call from her. This was the worse customer service I have ever had with a company providing a service. I will be pursuing my options if any and if there are none I will start a campaign to change the laws.

Service cost: $667

I have moved many many times both local and cross country, using both corporate moving companies and small local companies. Elite is by far the best experience I've ever had. From my first phone contact until the last item was unloaded I don't have anything but praise for this company. On time, courteous, professional, not one item damaged nor broken and they were one of the most reasonable quotes I received with no hidden costs! Thank you Donna, Avi, Terry and Ivan. You were all awesome!

Service cost: $850

Excellent service !!  The crew arrived on time (very friendly) First day was full packing, they were so helpful  I didn't touch a thing. The next day, again the crew arrived on time I was nervous, that was a big change in my life I have not moved for 12 years, the guys were so friendly and professionals. They moved all the appliances, furniture and boxed from my condo on the 3rd floor to the new location - condo on the 5th floor  NO DAMAGE to my goods. One thing I regret, I should have them UNPACK everything  - next time :) .

Service cost: $2875

Elite moving made my move from Dallas TX a stress free process! From the initial consultation with Donna, who walked me through every detail of the move and was always happy to change our estimate if needed, to the arrival of my staff 6 days later and the wonderful help Avi and his crew provided. The items arrive on time everything was perfectly organize on the truck. The Foreman provide me with another copy of inventory list and we check item item on that list to make sure there are no missing item or damages. The delivery guys was amazing. I can't thank you enough.
Defiantly recommended your company.

Service cost: $4800

I have moved quite a bit across the US in the last decade and never come across a company as bad a Elite.


1. My ordeal started right from the day of the pick-up. The crew did not show up on time and I had to call them several times. Finally they showed up 2.5 hours late


2. I guess Elite specializes in getting business through dishonest practices. They quote you low prices by deliberately estimating low volume and claim it’s the not-to-exceed price but it’s not the case. At the time of pick up, I was given a bill more than 20% what I was quoted originally because of the increase in volume.(even though my inventory increased only by a small box). This is after me giving accurate dimensions for all the items (including all of the non-standard ones).


3. I made it very clear to the sales person and the pick-up guy that I will be available only after noon on the 1st day I’m ready for delivery. In the contract there was no place to mention the time, so I just mentioned the date. The pick-up person assured me that it will not be delivered before noon. I also sent an email to the sales person prior to delivery which she acknowledged. On the prior to the day of delivery, the dispatch guy called and threatened me that if I don't pay $300 extra he will not deliver after noon and he will put it in storage which will cost me $850. It was plain extortion and the dispatch guy spoke to me in the rudest way possible. Again I had no choice other than accepting to pay an extra $300.

4. The delivery was pathetic - two of my boxes were completely broken with all the items hanging out, a book shelf was totally damaged and the delivery guys refused to assemble a study table.


It's been 4 weeks since the delivery - I have been following up with Elite - their response in appalling. Looks like my claim will take more than 90 days (apart from this they are not willing to share any more information).


These guys do not care for the customer. I guess all the positive reviews must be paid ones - a company as bad and dishonest as Elite cannot get even a single positive review.


I recommend NOT to consider Elite for you moving needs !! There are several better companies.
Poor service is pardonable, it happens sometimes. But not dishonesty.

Service cost: $3500

Hi there
I used elite to move my things from my apartment in SF valley to there storage
That was about 3 months ago
I came today to pay for my storage and Donna mantion that they will appreciate if I can review my experience with them so im very happy with elite not only for the move also for everything in the last 3 months
Twice I neded to get to my thing to get some tax paper and they ware very helpful
Thank you Donna Mary and the guys.

Service cost: $730

PRIOR TO THE MOVE: We just used this company to move from Oregon to Northridge and we were very happy with everything that was involved in the move. From the first phone call till the unloading of the last box in the new place. During the research that we did in order to find any company that can do a across country moving company Elite moving and storage had the best recommendations and more than that, one of our far friends hired them in the past and he was happy as well with the moving. I must admit that I was nervous because I heard so many horrible nightmares stories from people at work and friends as well, but from the first contact with Elite moving and storage that nervous was gone. My main contact person at the office was Donna, Donna came out to the old house to give me the quote and she was very honest and straight forward with us. In total we had about 120 boxes plus all the bulky furniture’s such as Cal King bed, desks, Dining table and chairs etc.… and the quote was over 7K. I took this estimate and I compared it to other companies including to renting moving pods to see if we can save some money by doing it like this. After this research, I found out it was too much complicated for so many reasons and the other companies came up with a higher estimate. When the movers showed up that morning, I was stressed because there were several items that I wasn’t able to pack yet. When they came inside they immediately started packing the last 10 boxes for us and all I had to do now was sit back and relax. DURING THE MOVE: after everything was loaded up to the truck, they gave us the driver’s cell number so we can call him at any time and ask for the latest update about the move. The driver (Jose) called us during that time to give us updates. This was a huge thing for us and we appreciated that a lot. The movers gave us the time frame of 0-12 day’s period and they arrived there on the 10th day. AFTER THE MOVE: When the movers arrived to the new house, they unloaded all the boxes and furniture’s and they even placed them in the right place at the house. After we opened the boxes, we noticed that nothing has been broken and everything arrived in good condition. We would totally recommend this company to anyone, they were great.

Move size: 4 Bedroom Home Service cost: $12700

First time hiring a legit moving company rather than counting on other internet sites or friends and am SO glad I did! From the time I spoke to Donna and requested a quote to dropping off the last box, the folks at Elite Moving & Storage were courteous, prompt and responsive. The move took around 1 day which is exactly what they had estimated. There were no hidden costs or anything. Bins: Donna was great in scheduling the bins to be delivered and picked up prior to and after our move was finished. Note: they only pick up/drop off on certain days. The rate per bin was not much and Donna gave me an additional discount, the bins saved us the hassle of scouring for and buying boxes. When it came to communication, Donna was awesome. She followed up 2 days before the move to let us know that we were still on schedule. She texted the morning of to let us know that they were on their way and also midway through to make sure everything was going well! Amazing. The movers (Matt, Juan, Jacob and Sam) were great and fast. They wrapped/boxed up our TV, mirrors, and tables and taped up all the drawers. Nothing broke! Fantastic!! They take credit card too which was great! We ended up tipping each person for the great work and service we got. I hope I never have to move again, but when I do, I'll be calling them.

Move size: 4 Bedroom Home Service cost: $10200