Elite Moving & Storage

This company is horrific. We moved locally after getting robbed. They helped us for two days. Our quote was 1,800. Then they threw in some bs about triple time and double time. I swear on my life it was about $14000 to move from Encino to Tarzana. They are disgusting , horrific people. Call me, reach out. I hired a lawyer today. No choice. They even dropped our stuff in the street when my husband said we didn’t have anymore money to give them. They never finished moving us. Truly these people are disgusting. It’s all a scam here. Please feel free to contact me!

Move size: 4+ Bedroom Home Service cost: $14000

TL;DR - Elite is a horrendous company that condones sexual harassment - if you're considering them for your move, find someone else.

My fiancé and I hired Elite to move our things across town in October 2023. I had to remain downstairs during most of the load up to keep a garage gate open, and my fiancé remained in the apartment to direct the guys, so I found out about some of this at the end of the day. While she was upstairs alone with them, they asked her if she could speak Spanish, she replied that she couldn't, (but didn't think to mention she could understand it), and they started speaking about her body and the way she looked in her leggings right in front of her. Three big, strange, grown men alone in a room with her, talking about how good she looks in her leggings.

That's bad enough for a one star review, full stop. they shouldn't be in business if they think it's okay to hire people that behave like this.

There's more though! She also caught them goofing around and playing one of my guitars when they obviously should have been working. When we unpacked we realized multiple items had been broken, mostly too small to justify filing a claim. They charged an insane amount for packing, way more than we paid Real Rock n Roll Movers two weeks later to move the exact same stuff (long, unrelated story), although by the looks of these reviews we got off easy in that department. They packed and loaded fragile items we asked them not to. They crushed a box labeled "FRAGILE" containing two PlayStation's (also labeled), and I watched them similarly disregard other boxes marked as fragile. They also did not clean up after themselves, leaving doors propped open with balled up tape around the property that resulted in HOA fines.

I attempted to reach out about these issues, but had to message multiple times before I got a response. Finally after a week or so, "Donna" told me she spoke to the crew that day and they denied talking about my fiancé - um, of fucking course they did, Donna. Why would they admit to that? Donna also did NOT address the other issues. After a number of condescending responses from Donna, riddled with typos and incomplete sentences, she asked what I'd like to do about the situation and I said I felt I was entitled to a partial, but not insignificant refund, she said she'd consult with the office and get back to me.

Their offer was $300 back on a $1700 move. That is literally what I tipped the guys (prior to knowing the extent of the situation), and in my opinion the absolutely minimum we were owed based on how they treated her alone.

In exchange for the refund, Elite wanted me to sign something saying I wouldn't post a negative review - but I genuinely feel that it's more important to share what a horrendous experience we had and try to prevent others from making the same mistake we did than pocket a fraction of what the ordeal cost us.

Check out the 101 other 1-star reviews and you'll see this is a pattern with this company. They are not to be trusted with your property, your money, or your family.

Move size: 1 Bedroom Home Service cost: $1700

Well, It did happen to me as well and If you want to see more go to Yelp reviews. They damaged my stuff, mainly were boxes that in the end were all smashed, luckily for me nothing was damaged inside because the way I wrapped my stuff, unfortunately I can not say the same for my Ultra Firm Orthopedic Mattress which cost me $1000, It seemed that they folded and Now is useless, It has lumps all over in the back and it is not longer Ultra firm, also I got a Shoe Rack and a Laundry basket broken, plus my small dresser damaged as well, Today they sent me the claim form and for the third time I have sent all the pictures from the stuff that got damaged and the form today, At first, when I called and complain with Donna, she replied to me very rude and questioned me if I was telling the truth or not since nothing inside the boxes were damaged, so the rest it should not, I know They are taking me for granted, and all the I want is a new Mattress since this one is 2 months old and I have the receipt, if they do not take my complain seriously NOT ONLY I will file a complain to the BBB, but also to:CPUC Complaint Intake Unit - Transportation Enforcement SectionConsumer Protection and Safety Division505 Van Ness AvenueSan Francisco, CA  94102-3298I hate to waste my time with NO responsible Company who takes you for Granted, but not to me, If I have to loose $1000 for my Mattress they will loose their credibility and business, I will do anything for they to take accountability of their actions. THIS IS NOT FAIR AND/OR RESPECTFUL!!

Service cost: $1015

I GUESS YOU HAVE TO BE FAMOUS TO GET GOOD SERVICE AT ELITE MOVING & STORAGE!  I would give them a "0" star if possible. They showed up an hour late (in a Penske "rented" truck). No call from the crew or the main office. All attempts to reach the office on the day of the move were met with voice-mail and still have not been returned.The first 15 minutes was spent organizing/preparing the boxes and other items that were already on the truck so that my items could be loaded. I was charged $99 per hour (for a 4 man crew of which only 3 worked, the other "supervised"); which means I spent $25 to watch them do something that should have been done prior to their arrival.I was "asked" to pay and sign a bunch of documents in advance of them completing the move. I was very hesitate to do so but, being a single lady and having to deal with 4 guys while moving was very intimidating. Last but not least; they did not complete entire the hours/time I was charged for, they damaged my property and personal items.  Don't be swayed by the celebrity endorsements, it only means you have to be "famous" to get good service.
See Review on yelp! 
http://www.yelp.com/biz/elite-moving-and-storage-sun-valley-3#hrid:C16FIWWH6uUfnGCPcX7gdA.

Service cost: $400

Work as an assistant for nice family 4 months ago they sold their house in Hollywood hills so my job was to organize everything for the move one of the first thing's was to find professional company that will handle everything from packing to art and unpacking
I made some calls everyone recommend Elite
Sim's like everyone used them
I called Elite and had Val come out to the house we spoke of about 45 minutes I explained the situation and how this move needs happen
Val got back to me the next day with the plan and price everything looked as what we needed we set the day
The guy's show up 6 guys with 2 trucks on time
We started with packing everything
After the first 2 hours I understand why everyone recommend Elite
This guy's don't full around they work as tram 2 guy's per room till that room is done and ready to go
We had the same guy's for 3 days in total this guy's so professional that as stress as I was prayer to the move I was very comfortable after seeing how the do things like handle the packing or the art work very professional
We had smooth and successful move
As Elite was recommended to me I will recommend them forward(highly)
I also allows Elite to use me as reference if needed gladly
Thank you.

Move size: 4 Bedroom Home Service cost: $6200

I hired Elite Moving in January for a move. While they seemed like a very easy to work with company and seemed reasonably priced, beware if something goes wrong. First, during the move, the one mover who seemed to be in charge, basically extorted about a $400 tip for himself and the other movers. He said if "i took care of them", he wouldn't charge me all of these hidden fees and then named his price. Since I was concerned if I didn't pay him what he wanted they would "drop" or "lose" my stuff. Also when I asked about insurance, he basically said nothing ever happens so I'll be fine. In the stress of moving and as he rushed me through signing all of the paperwork, I didn't take the time (and should have) read the fine print. When the movers arrived at my new location, the mover said when they picked up my glass entertainment stand, one of the shelves was shattered (picture attached), which made the entire thing worthless. When I contacted Elite about the damage, I was told they don't handle claims and I had to go through a 3rd party (CSI Pros). That process was not easy and clearly designed to cause claimants to drop the claim since it is so tedious and frustrating. Even though it was not disputed that Elite was at fault, it took three months to get an offer of approx. $65 for a shattered glass piece of furniture (valued at approx $500) that I had to replace and hire someone to assemble at a cost of approx. $300. As it is designed to have you do, I gave up fighting and agreed to this settlement. Then it took another few weeks to get the check. I definitely do not recommend them.

Move size: 1 Bedroom Home Service cost: $1955

TL;DR: Elite Moving is a complete scam, and will bleed you dry AFTER they’ve completed the job. This post is very long, because the owner of the company said that he would respond to these posts with pictures of our ‘contract’, and so I would like you to see how this really happened.

On June 20th, 2022 I called Elite Moving and Storage, at their Sun Valley location, to procure moving services for the furniture in our one bedroom apartment. I should note that during this conversation with an employee, Oren, I specifically told him that I would only like our furniture to be moved. We wanted to keep moving costs as low as possible, and Oren, knowing this, gave us an estimate of $850-900 dollars. This was a relatively short phone call (just under 4 minutes), and the exchange consisted of me telling him to move only the furniture, that we had a one bedroom apartment, and that we were moving from Pasadena, CA to Redlands, CA. I explained to him that it was around 61 miles one way, and he responded that this was not a problem. We scheduled a date for the 25th of June, and he told me he would send an email to me, with details. I gave him my email using the phonetic alphabet (A as in Alpha, etc.) as I always do, and he took it down. This was the end of the exchange.

On June 25th, the movers came - a total of three men. They were very professional for the most part, and successfully moved all of our furniture without damage, which we were very pleased with. However, once the moving was complete, the movers issued us a bill for $1925. We were shocked. We figured that after a tip and extraneous costs, the bill might be around $1200, but over double our estimate was insane. We explained this to one of the movers, who explained that labor alone would be more than our original estimate. When I asked him why I received such a smaller quote, he did not know. We used my mother-in-law’s credit card to even afford to pay it, and let them go.

After this, I called the company to explain the issue - maybe there was a mistake. The woman who answered the phone was very rude, and simply said, “It’s just an estimate”. The call was a short one.

I called back the next day, and spoke to someone who said that their supervisor would be available later, and to call back.

After about a week, we called again, and asked to speak with a supervisor. They let us know that he would be back in tomorrow, and that if we weren’t contacted then, to call back.

Two days later, we called back again. We were able to speak to Oren, the employee who gave us our original estimate. When we explained the situation, he said repeatedly that he didn’t give that estimate, and that he explained all the extra fees to me. When I explained that he didn’t, we checked what email he sent it to, and discovered that he had misspelled it. He sent us over, at the correct email address, the estimate that he sent, even though we were already moved into the new apartment. We asked to speak with a supervisor again, and he said that Val would contact us soon.

A week and a half later on July 20th, (If you’re keeping track, that’s almost a month of phone tag) Val finally called us. I gave my husband the phone to speak with him, during which, the call was on speakerphone. During the course of this phone call, he intimated that I, my husband’s wife, clearly relayed the information wrong, and that because my husband wasn’t the person to set the initial process into motion, that he couldn’t possibly know for sure that I didn’t screw up. Then, he repeated over and over again that we should be ‘happy about a job well done’ and that ‘it was just an estimate’. We told him that over double the estimate is a bad estimate, and he stated that it didn’t matter because it was an estimate. At the end of the phone call, he stated clearly that we could ‘post whatever we want on the internet’, but that he would attach my contract to the reply - the contract that I didn’t receive until the job was complete.

My goal here is to explain how you, a potential customer, can see how dishonest each part of the exchange with Elite Moving is. They will use their website with C-List celebrity autographs and an A+ from the Better Business Bureau. Just know that if you go to the BBB website, the actual customer reviews are 2.5/5 stars, and that these do not count towards the BBB rating. Do your research, because I promise you that this level of dishonesty, terrible business, and condescending, unprofessional customer service is not worth whatever you have to do to work with another moving business.

Move size: 1 Bedroom Home Service cost: $1900